Frequently asked questions
FAQ
Free shipping for purchases over 10,000 yen. Orders placed before 11:00 a.m. will be shipped the next business day (excluding peak periods).
For credit card payments and cash on delivery, orders are usually shipped the next business day after confirmation. For domestic deliveries, delivery takes about 1-3 days. For international deliveries, delivery may take 2-7 days.
Delivery may be delayed due to weather, traffic conditions, or other reasons. If a delay is expected, we will contact you as soon as possible.
"Information regarding simultaneous purchase of pre-ordered items"
If you purchase a pre-order item and a regular item at the same time, all items will be shipped together at the same time as the pre-order item.
*If you would like to receive regular items first, please place a separate order.
Notes on ordering pre-order items and items available for immediate delivery Regarding payment timing For pre-order items, payment will be confirmed at the time of ordering.
Please be aware of this in advance.
You can choose from the payment methods specified by our company.
If your order contains pre-order items and immediate delivery items If you place pre-order items and immediate delivery items in the same cart, all items will be shipped together after the pre-order items arrive.
If you would like your ready-to-ship items shipped immediately, please place separate orders for the pre-order items and the ready-to-ship items.
Example of shipping method: Pre-order item: Item A In-stock item: Item B In this case, it will be smoother if you separate your orders as follows:
Example 1: Add only product A to your cart and place an order. Example 2: Add only product B to your cart and place an order.
We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation.
